TERMS AND CONDITIONS
These Terms and Conditions define the rules for making purchases in the online store operated by the Seller at https://kolor-art.pl ("Online Store").
The Seller is Kolor, based in Warsaw at ul. Ogrodowa 1A, 00-893 Warsaw, entered into the Register of Entrepreneurs kept by the competent District Court for the capital city of Warsaw, Commercial Division of the National Court Register, under KRS number [0001099023], NIP [5273108992], REGON [528392764].
For all matters related to the sale of Goods through the Online Store, the Client may contact the Seller by mail (KolorArt, ul. Ogrodowa 1A, 00-893 Warsaw) or electronically (sale@kolor-art.pl).
The Online Store operates in accordance with consumer rights. The provisions of the Terms and Conditions do not exclude or limit the consumer's rights arising from applicable legal regulations. In the event of a discrepancy between the Terms and Conditions and the Consumer Rights Act, the provisions of the Act shall prevail.
§ 1 Definitions
1. Terms and Conditions – this document.
2. Seller – KolorArt, ul. Ogrodowa 1A, 00-893 Warsaw.
3. Online Store – the website available at https://kolor-art.pl.
4. Client – a natural or legal person, or an organizational unit making purchases in the Store.
5. Consumer – a Client who is a natural person performing a legal act not directly related to their business or professional activity.
6. Goods – a product offered in the Online Store.
7. Sales Agreement – an agreement concluded between the Seller and the Client.
8. Order Form – an interactive form allowing the placement of an order.
9. Account – an individual Client panel enabling access to order history.
10. Business Day – days from Monday to Friday, excluding public holidays.
11. Electronic Service – a service provided electronically by the Seller to the Client.
§ 2 General Terms
1. These Terms and Conditions define the rules of using the Online Store.
2. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.
3. Creating an Account is possible after completing the registration form on the Online Store website. To create an Account, you must provide your name or company name, email address, and set a password. The account is activated automatically after successful registration. The Account service is provided free of charge for an indefinite period. The user may cancel the Account at any time by sending a relevant request to the Service Provider.
4. Using the Order Form begins when the Client adds the first item to the cart. The order is placed after completing the Order Form and clicking the "Order" button. Until that point, the Client may modify the data. The required data includes: full name or company name, address, email, phone number, order details, delivery and payment method. Non-consumer Clients must also provide a tax identification number (NIP).
5. Placing an order requires reading and accepting these Terms and Conditions.
6. The Store sells art, decorative, and stationery materials online with shipping within Poland and the European Union.
7. All Goods offered in the Store are brand new, free from physical and legal defects, and legally introduced to the Polish market.
8. Clients are prohibited from providing content that is illegal, promotes violence, defamatory, or violates the personal rights and rights of third parties.
9. Technical requirements necessary to use the Online Store: a computer or other device with Internet access, a modern browser (recommended: Google Chrome, Safari, Firefox, Opera) with JavaScript enabled, and an active email account.
10. It is recommended to use the latest browser and OS versions and maintain updated antivirus and firewall software.
§ 3 Placing Orders
1. All prices in the Online Store are gross prices in Polish zloty. Shipping costs are not included in the listed prices.
2. Orders can be placed 24/7 all year round.
3. To successfully place an order, the Order Form must be completed correctly.
4. During order placement, the Client must consent to the inclusion of personal data in the Store’s database for order processing purposes. The Client has the right to access, correct, and delete the data at any time.
5. The Seller may contact the Client to verify data or confirm the order.
6. Clients may request a VAT invoice – this should be indicated during order placement.
7. Order confirmation is sent by email.
8. The sales contract content is recorded in the Seller’s system and emailed to the Client.
9. Order processing starts upon payment receipt (bank transfer or PayU) or upon order placement (for in-store pickup).
§ 4 Shipping Costs and Time
1. Delivery is available within Poland and EU countries.
2. Order fulfillment time is up to 2 business days unless otherwise indicated.
3. Shipping costs depend on the selected delivery method and are visible during the ordering process.
4. Orders are delivered via courier services and parcel lockers.
5. If the package is not collected, the order may be canceled, and return costs are charged to the Client.
6. For in-store pickup, the Client will be notified electronically. Orders must be collected within 7 days. Uncollected orders will be returned to the warehouse and canceled.
7. The Client bears shipping costs as per the Store’s delivery price list available in the "Shipping and Returns" section.
§ 5 Payments
1. The Client can choose from the following payment methods: bank transfer, online payment (Blik, Przelewy24, Apple Pay, Google Pay), cash on delivery.
2. Cash on delivery is available only in Poland.
3. A VAT invoice is issued upon request and sent by email or included in the package.
§ 6 Withdrawal from the Sales Agreement
1. A Client who is a Consumer may withdraw from the Sales Agreement within 14 days without providing a reason.
2. The withdrawal period begins from the moment the Client receives the Goods.
3. The Client may withdraw from the Sales Agreement by submitting a declaration to the Service Provider. A template is available in the "Returns" section. It is enough to send the declaration before the deadline.
4. In the event of withdrawal, the agreement is considered null and void.
5. The Service Provider is obliged to promptly refund the payment, no later than 14 days from receipt of the withdrawal notice...